FAQs

FAQs

Frequently asked Questions

On this page you will find answers to a range of common questions below. These are grouped into different topics. If you can’t find what you’re looking for please don’t hesitate to contact us via email or online chat - we’re here to help!

 

 

We take great care with regards to food and water. Food is bought fresh the morning of the trek and transported carefully. During treks, water is boiled properly to ensure that all bacteria is killed. Before every trek we check that every guest is healthy and has no serious health problems that could be an issue during the trek.

Transport & Accommodation

Is there an ATM in Bukit Lawang?


Bukit Lawang does not have an ATM in the village, but there is one in the next town about 30 minutes away. You can get there by bus or one of our guides would be happy to take you. In an emergency the local currency exchange office offers card withdrawels, but charges 7%.




What is the best month to come to Bukit Lawang?


Any time of year is good to come to Bukit Lawang. The only difference would be the weather, rainy or dry. During October - April is the 'rainy' season, meaning it generally rains most afternoons or evenings. The dry season is May - September. However, the weather has been changing over the last few years and can be unpredictable. The high season is between June - September. This is when Bukit Lawang is most busy and most guesthouses are full.




Do I need to bring Malaria tablets?


Bukit Lawang is not a Malaria zone, but there are mosquitoes so cannot be ruled out. We recommend speaking to you doctor before travelling and bringing mosquito repellant for your travels.




What about Insurance?


Whilst trekking with us you are in safe hands and we provide the best possible safeguard security. We ask our guests to read and to follow the strict jungle guidelines, which helps to keep you safe. Our guides carry first aid kits and carry mobile phones in case of an emergency. We register all our guests at the official office and pay the permit fees which ensures that if anything happens in the jungle you are covered for search and rescue. We recomment taking out travel insurance which covers hiking up to 1000m.




What about the culture and what can we wear?


Before travelling anywhere it is best to do a little research about the local religion and culture. You can read more about this on our visitors info page. Bukit Lawang is reasonably relaxed but it is handy to know some local customs





Tours

What is the transport for the tours


For a tours of North Sumatra, we use a private car with a driver which can fit upto 5 people with normal amount of luggage. The car is air-conditioned. For our short tours, 1 or 2 days you have the option of going by motorbike or in a car.




Where do your tours start and finish from?


All our tours start from picking you up at Kualanamu airport or in Medan and will finish there too. If you want to dropping off somewhere or wish to stay in Sumatra after your tour, just let us know before booking and we can arrange dropping you or arranging transport to your next destination




I want to stay in Sumatra after my tour, can you tell with information, booking and transport


Yes we can help with further travels in Sumatra. Just let us know before and we can look into options for you including transport, accommodation and activities




What is the best time to arrive in Sumatra before a tour?


We recommend arriving in Medan airport in the morning on Day 1, as it is a 4-5 hour drive to Bukit Lawang. This will give you time to settle into your accommodation and relax before Day 2. If you have a flight that arrives late afternoon, it is still possible to come to Bukit Lawang but you may arrive late. The other option is to stay in Medan 1 night and the tour start the following morning.




What type of accommodation is offered for your tours?


We offer 3 options for accommodation; budget, standard or luxury. Budget is normally suited for backpacker style people, standard is suited for majority of people and luxury is for people looking for something a little extra, like hot water, more spacious room, outdoor bathrooms, extra facilities etc. We suggest if you are requesting standard or luxury accommodation for a tour during high season, please book at least 6 months before requested dates so not to be disappointed.





Joining a Trek

Is there an ATM in Bukit Lawang?


Bukit Lawang does not have an ATM in the village, but there is one in the next town about 30 minutes away. You can get there by bus or one of our guides would be happy to take you. In an emergency the local currency exchange office offers card withdrawels, but charges 7%.




What is the best month to come to Bukit Lawang?


Any time of year is good to come to Bukit Lawang. The only difference would be the weather, rainy or dry. During October - April is the 'rainy' season, meaning it generally rains most afternoons or evenings. The dry season is May - September. However, the weather has been changing over the last few years and can be unpredictable. The high season is between June - September. This is when Bukit Lawang is most busy and most guesthouses are full.




Do I need to bring Malaria tablets?


Bukit Lawang is not a Malaria zone, but there are mosquitoes so cannot be ruled out. We recommend speaking to you doctor before travelling and bringing mosquito repellant for your travels.




What about Insurance?


Whilst trekking with us you are in safe hands and we provide the best possible safeguard security. We ask our guests to read and to follow the strict jungle guidelines, which helps to keep you safe. Our guides carry first aid kits and carry mobile phones in case of an emergency. We register all our guests at the official office and pay the permit fees which ensures that if anything happens in the jungle you are covered for search and rescue. We recomment taking out travel insurance which covers hiking up to 1000m.




What about the culture and what can we wear?


Before travelling anywhere it is best to do a little research about the local religion and culture. You can read more about this on our visitors info page. Bukit Lawang is reasonably relaxed but it is handy to know some local customs





Food & Drink

What food is included during a trek?


1 day trek: lunch will be simple, normally fried rice with vegetables and egg, cucmber and tomato. Seasonal fruit will be provided 1 - 6 day treks: Breakfast is provide on the 2nd day and thereafter. Normally pancake or eggs with bread. Lunch is provided, like fried rice or fried noodles. Dinner is a selection of traditional Indonesian dishes. Everything is cooked to suit western tastes so not too spicy!




What if i am Vegetarian, Vegan or have an allergy?


We cater for all of these, please state before trekking. We normally ask during the booking stage. During trekking, the majority of dishes are veggie, or even vegan as coconut milk is used. It can be made vegan without the egg.




What happens if my water runs out during a trek?


We ask all our guests to bring a 1.5 litre bottle of water for trekking. This is normally sufficient for a 1 day trek. Our guides bring a 2.5 litre bottle with them, so if you run out just ask if you can refil. On 2 day treks and more, water is boiled thoroughly at the camp so again just ask for a refil.




What food is included during a North Sumatra Tour?


All food is included for trekking activities. The only food included during a tour would be breakfast from the guesthouse.





Orange Minivan
Orange Minivan

Local transport to/from Medan to Bukit Lawang

press to zoom
baby orangutan
baby orangutan

Baby orangutan playing in the trees

press to zoom
1 Day Trek
1 Day Trek

We keep our groups small, upto 6 people only

press to zoom
Food in the jungle
Food in the jungle

Taking a break by a stream to have lunch

press to zoom
heri-trekking-family
heri-trekking-family

Heri taking a family with a 4 year trekking for 1 day

press to zoom
  • Facebook
  • Instagram

We are proud members of Pack for a Purpose, an initiative that allows travelers like you to make a lasting impact in the community at your travel destination. If you save just a few kilos of space in your suitcase and take supplies for the projects we support in need, you’ll make a priceless impact in the lives of our local children and families. Please click here to see what supplies are needed for our project/projects.

General Questions

Is there an ATM in Bukit Lawang?


Bukit Lawang does not have an ATM in the village, but there is one in the next town about 30 minutes away. You can get there by bus or one of our guides would be happy to take you. In an emergency the local currency exchange office offers card withdrawels, but charges 7%.




What is the best month to come to Bukit Lawang?


Any time of year is good to come to Bukit Lawang. The only difference would be the weather, rainy or dry. During October - April is the 'rainy' season, meaning it generally rains most afternoons or evenings. The dry season is May - September. However, the weather has been changing over the last few years and can be unpredictable. The high season is between June - September. This is when Bukit Lawang is most busy and most guesthouses are full.




Do I need to bring Malaria tablets?


Bukit Lawang is not a Malaria zone, but there are mosquitoes so cannot be ruled out. We recommend speaking to you doctor before travelling and bringing mosquito repellant for your travels.




What about Insurance?


Whilst trekking with us you are in safe hands and we provide the best possible safeguard security. We ask our guests to read and to follow the strict jungle guidelines, which helps to keep you safe. Our guides carry first aid kits and carry mobile phones in case of an emergency. We register all our guests at the official office and pay the permit fees which ensures that if anything happens in the jungle you are covered for search and rescue. We recomment taking out travel insurance which covers hiking up to 1000m.




What about the culture and what can we wear?


Before travelling anywhere it is best to do a little research about the local religion and culture. You can read more about this on our visitors info page. Bukit Lawang is reasonably relaxed but it is handy to know some local customs





If you have any more queries or questions please do not hesitate to contact us.

We're happy to answer any questions that you might help

Why Travel with Us?

Responsible Travel

Don't just come,travel and see, help make a positive changes

heri-trekking-family.JPG
help bahorok school.jpg

How we Help

By working with the local community we can make small changes